You can send any comments or complaints to:

Principles of Clients' Complaints Handling

You can send any regular mail to the following address:

OTP banka d.d.
Domovinskog rata 61
21 000 Split

OTP banka's clients can submit their complaints in the following manners:

1. At counters in all branches of OTP banka, in writing or orally
2. By telephone, on Contact Centre number 0800 21 00 21
3. By electronic mail, on the address
4. By regular mail, to the address: OTP banka d.d., Complaints Department, Domovinskog rata 3, 23000 Zadar