Complaints

You can send any comments or complaints to:

info@otpbanka.hr
prigovori@otpbanka.hr

Principles of Clients' Complaints Handling

You can send any regular mail to the following address:

OTP banka d.d.
Domovinskog rata 61
21 000 Split

OTP banka's clients can submit their complaints in the following manners:

1. At counters in all branches of OTP banka, in writing or orally
2. By telephone, on Contact Centre number 0800 21 00 21
3. By electronic mail, on the address prigovori@otpbanka.hr
4. By regular mail, to the address: OTP banka d.d., Complaints Department, Domovinskog rata 3, 23000 Zadar