Telephone banking

Telephone banking

By calling telephone number 072 201 555 you access the Contact Centre of OTP banka and avail yourself of a range of options for managing of your finances. Whether you just want to get information about the opening hours, the Bank’s products/services, your account balance, or perform a transaction, this all can be done easily by accessing our automated answering machine, 24 hours a day, 365 days a year, or our operators from 8 a.m. to 9:30 p.m. Mondays to Fridays, and from 8 a.m. to 1:00 p.m. on Saturdays.

Telephone banking services

  • Transactions
    • internal and external domestic currency payments
    • transfers between accounts within the Bank
    • purchase and sales of foreign currency
    • transfers to scheduled savings accounts and children’s scheduled savings account
    • payment of a loan instalment at the Bank
    • payment towards a Visa or Mastercard revolving credit
    • setting up term deposits at the rate of interest by 0.10 percentage points higher than the applicable rate of interest, with the option of tying your funds for a period of 15 days - Direct saving service
    • reporting a lost/stolen card and connected issues
    • purchase and sale of units  in the investment funds managed by OTP Invest d.o.o.


  • Information
    • Insight into the balance and turnover on all accounts
    • Insight into the balance and transactions connected to loans, term deposits, signatories to account, guarantees and set up standing orders and direct debits on current, foreign currency and giro accounts
    • Information on Visa and Mastercard credit and prepaid cards
    • enquiries about the foreign currency exchange rates, enabling also the use the exchange rate calculator
    • deposit interest rate calculator available for information purposes only
    • help with Internet banking
    • instruction for Telephone banking service
    • making a complaint
    • overview of general information on the investment funds managed by OTP Invest d.o.o., insight into the number of units in the investment funds and turnover
    • various information


  • Identification
    • Without identification - identification is not necessary if you are looking for information on opening hours and the Bank’s products and services.
    • Identification by account number and PIN – required if you are interested in your account balance or other transactions agreed with the Bank. Enter your account number (10 digits) and PIN(3 digits). The account number is the number of your current or foreign currency account, unless you only have a giro account, in that case you will enter the number of your giro account.
    • Identification by token – required if, in addition to checking your account balance and other agreed transactions at the Bank, you would like to carry out a transaction.

OTP m-token

OTP m-token is the abbreviation for the OTP mobile token application intended for smart phones. Same as your standard token device, this application generates a one-off secret number intended for identification upon access to your accounts every time when the Telephone or Internet banking service is used.

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OTP m-token can be installed on mobile phones working on iOS and Android platforms, and the application does not require Internet access to work. Internet access is only necessary upon takeover and activation of the application, or for changing of the PIN. Expand the functionality of your mobile phone and have access to Telephone and Internet banking services even when your token is not at hand.



How to become a user of OTPdirekt?

All you have to do is fill out the application and deliver it to any OTP banka branch. The staff will provide you with a token for using the service, while your token PIN will be mailed to your home address. The instruction manual, instructions for using the token and terms and conditions for using the OTPdirekt service are also available in all OTP banka branches. If you alredy use our Internet banking service, you are automatically entitled to the Telephone banking service free of charge.