Contacts

Contact person for employment

Contact Centre of OTP banka has all the information

tel.: 072 21 00 21

(Call price is charged as call to fixed lines and is network dependent).

 

Calls from abroad

tel.: +385 21 55 91 10

 

Once the answering machine picks up your call:

press # for English

for general information dial 0

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

 

for help with the Internet and mobile banking dial 1

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

For blocking/unblocking of the m-banking services, token or m-token device, and increasing of the cap set for mobile/internet banking, you can call 24/7, regardless whether it is a working day, a Saturday, a Sunday or a holiday.

 

for activating a card, questions about the cards, reporting a card lost or stolen, authorisation, and ATM operation dial 2

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

For reporting a lost card, authorisation or ATM issues, you can call 24/7, regardless whether it is a working day, a Saturday, a Sunday, or a holiday.

 

for support to legal entities (help with the Internet and mobile banking, and card operations) dial 3

Working hours

From 8:00 to 17, Mondays to Fridays,

For blocking/unblocking of the m-banking services, token or m-token device, and increasing of the cap set for mobile/internet banking, you can call 24/7, regardless whether it is a working day, a Saturday, a Sunday or a holiday.

 

for performing a transaction dial 4

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

for balance of account(s) dial 5

Working hours

Answering machine available around -the-clock

 

for the currency exchange rate information dial 6

Working hours

24/7, on working days, Saturdays, Sundays or holidays.

 

 

phone: 0800 21 00 21

(free phone)

After the answering machine picks up your call

press # for English

 

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

for general information dial 0

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

 

for help with the Internet and mobile banking dial 1

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

For blocking/unblocking of the m-banking services, token or m-token device, and increasing of the cap set for mobile/internet banking, you can call 24/7, regardless whether it is a working day, a Saturday, a Sunday or a holiday.

 

for activating a card or questions about cards dial 2

Working hours

From 8:00 to 20:30, Mondays to Fridays,

and from 8:00 to 13:00 on Saturdays

For reporting a lost card, authorisation or ATM issues, you can call 24/7, regardless whether it is a working day, a Saturday, a Sunday or a holiday.

 

The Contact Centre of OTP banka d.d. uses the audio services (melodies) of Bensound. 

Contact person for media and corporate social responsibility

OTP banka d.d.

Corporate Communications Department

Domovinskog rata 61, 21000 Split

Silvija Bareša

e-mail: silvija.baresa@otpbanka.hr

Danijela Omelić

e-mail: danijela.omelic@otpbanka.hr

Branches

Small Corporate Clients

Small Corporate Department

 

Small Corporate Team Dubrovnik

Vukovarska 19, Dubrovnik

tel.: 072/20-1244

Ante Starčevića 6, Metković

tel.: 072/20-1231

Plokata 19.travnja 1921, Korčula

tel.: 072/20-1238

 

Small Corporate Team Split 1 i Split 2

tel.: 072/20-4461
tel.: 091/494-2315

Zvonimirova 60,  Solin

Kneza Trpimira 5, Travarica, Trogir

 

Small Corporate Team Zagora i Makarska

Banski prolaz 1, Sinj

tel.: 091/219-1301

Obala kralja Tomislava 16, Makarska

tel.: 091/219-1042

 

Small Corporate Team Šibenik

Ante Šupuka 22, Šibenik

tel.: 072/20-1445

tel.: 072/20-1446

tel.: 072/20-1614

Trg kralja Tomislava 2, Biograd na Moru

tel.: 072/20-6457

 

Small Corporate Team Zadar

Domovinskog rata 3, Zadar

tel.: 072/20-1738

tel.: 072/20-6141

 

Small Corporate Team Rijeka

Riva 16, Rijeka

tel.:072/20-1871

tel.:072/20-1870

 

Small Corporate Team Istra

Dalmatinova 4, Pula

tel.: 072/20-1911

tel.: 072/20-1837

tel.: 072/20-1860

Narodnog doma 3, Pazin

tel.: 072/20-1866

Aldo Negri 2, Rovinj

tel.: 072/20-1867

Zelenice 18, Labin

tel.: 072/20-1466

 

Small Corporate Team Zagreb 1 i Zagreb 2

Ulica grada Vukovara 284, Zagreb

tel.: 072/20-6056

tel.: 072/20-1057

Zagrebačka 18 , Sesvete

Ulica kneza Ljudevita Posavskog 45 , Velika Gorica

Jurišićeva 2,  Zagreb

Avenija Dubrovnik 16,  Zagreb

 

Small Corporate Team sjeverozapadna Hrvatska

S. i A. Radića 28, Sisak

tel.: 072/20-1495

tel.: 072/20-1103

tel.: 072/20-1104

Vladimira Nazora 1,  Kutina

tel.: 072/20-1005

Aleja kralja Zvonimira 1, Varaždin

tel.: 072/20-6424

 

Small Corporate Team Slavonija

Trg slobode 2, Osijek

tel.: 072/20-6100

Trg Svetog Trojstva 4, Požega

Trg slobode 1, Vinkovci

Ul. kralja Tomislava 2, Đakovo

Medium and Large Corporations

Medium Corporate Directorate

Business Centre Dubrovnik & South Dalmatia

Vukovarska 19, Dubrovnik
tel.: 072/20-1250
tel.: 072/20-1502

Business Centre North Dalmacija

Domovinskog rata 3, Zadar
tel.: 072/20-1188
tel.: 072/20-1691
tel.: 072/20-1380
tel.: 072/20-1722
tel.: 072/20-1689
tel.: 072/20-1628
tel.: 072/20-1851

Ante Šupuka 22, Šibenik
tel.: 072/20-1448
tel.: 072/20-1447

Business Centre Central Dalmacija

Domovinskog rata 61, Split
tel.: 072/20-4230
tel.: 072/20-4205
tel.: 072/20-4223

Business Centre continental Croatia, Istria & Primorje

Ulica grada Vukovara 284, Zagreb
tel.: 072/20-1051
tel.: 072/20-6104

S. i A. Radića 28, Sisak
tel.: 072/201-102

Aleja kralja Zvonimira 1, Varaždin
tel.: 072/20-6156
tel.: 072/20-6160

Dalmatinova 4, Pula
tel.: 072/20-1813
tel.: 072/20-1875

Jadranski trg 16, Rijeka
tel.: 072/20-1882

Business Centre Slavonija

Trg slobode 2, Osijek
tel.: 072/20-1458
tel.: 072/20-6101

Business Centre Zagreb

Ulica grada Vukovara 284, Zagreb
tel.: 072/20-6432
tel.: 072/20-6446
tel.: 072/20-6506

 

Large Corporate Directorate

Large Domestic Corporate Clients Department

Ulica grada Vukovara 284, Zagreb
tel.: 072/20-6527
tel.: 072/20-6464
tel.: 072/20-6093

Ulica Domovinskog rata 61, Split
tel.: 072/20-4212

International Corporate Clients Department

Ulica grada Vukovara 284, Zagreb
tel.: 072/20-6684
tel.: 072/20-6596
tel.: 072/20-6697

Special Business Lines Directorate

Global Transaction Banking Department

Payments and Cash Management Team Zagreb, Ulica grada Vukovara 284, Zagreb
tel.: 072/20-6490
tel.: 072/20-6490
tel.: 072/20-6401

Payments and Cash Management Team Split, Domovinskog rata 61, Split
tel.: 072/20-4937
tel.: 072/20-4478

Merchant Acquiring, Sales and Management Team, Domovinskog rata 61, Split
tel.: 072/20-4026
tel.: 072/20-4691

Factoring Team

Ulica grada Vukovara 284, Zagreb

Factoring team
tel.:072/20-6445
tel.:072/20-6491
tel.:072/20-6557

Floor Plan Team
tel.:072/20-6607
tel.:072/20-6604
tel.:072/20-6497

Factoring Operations Team
tel.:072/20-6536
tel.:072/20-6504
tel.072/20-6496
tel.072/20-6008

Agribusiness Department

Ulica grada Vukovara 284, Zagreb
tel.: 072/20-1138
tel.:072/20-1053
tel.:072/20-1383

Ante Starčevića 6, Metković
tel.:072/20-1254

Structured Finance Department

Ulica grada Vukovara 284, Zagreb
tel.: 072/20-6516
tel.: 072/20-6433
tel.: 072/20-1089

Your questions, praises, objections and regular mail

Mail

Regular mail can be sent to:

OTP bank d.d.
Domovinskog rata 3
23000 Zadar

You are free to file any objections as follows:

  1. In person, in any OTP banka branch, either in a written form or verbally
  2. By phone, calling the Contract Centre number 0800 21 00 21
  3. By e-mail to the address prigovori@otpbanka.hr
  4. By regular mail to the address: OTP banka d.d., Complaints Department, Domovinskog rata 3, 23 23000 Zadar

Contact Officer for Data Protection

Službenik za zaštitu podataka OTP banke d.d.

Domovinskog rata 3, OTP banka d.d.

e-mail: zastita-osobnih-podataka@otpbanka.hr