Information and help for eLEMENT@ users
If you need additional information about the eLEMENT@ service, or if you need help when carrying out transactions, you can contact the Call Centre of OTP banka at phone number: +38572201555, extension 3 (Monday to Friday from 08:00 to 21:00; and Saturdays from 08:00 to 13:00).
How to use the eLEMENT@ service
You neither need any special IT skills nor equipment because any legal entity with an opened LCY transaction account in OTP banka and standard IT equipment (computer and internet access) can become eLEMENT@ user. eLEMENT@ application is also supported on MAC OS X operating system, using a token.
Simply opt for an eLEMENT@ smart card, PKI USB stick and/or token, turn on your computer and your office can become your personal bank.
When logging into the eLEMENT@ application, you can choose to proceed in Croatian or English language!
The safest way of doing business on the Internet
Internet activities are considered safe if the following conditions are met:
- confidentiality - data coding so they would not be disclosed to unauthorised persons
- integrity - impossibility of changing the data
- reliability - each user on the system is indeed the one logged in
- irrevocability - impossibility of retracting the orders once sent and received by the Bank and the client.
All the above-mentioned conditions are met in the eLEMENT@ application, by using standard contemporary security systems.
Using of a token, a smart card or a PKI/USB stick
Using of an eLEMENT@ smart card/PKI USB stick
OTP banka issues you with an installation package containing:
- the desired number of cards
- installation CD with instructions
- eLEMENT@ smart card reader
In case of using of PKI USB stick, a USB stick is issued.
Before starting the eLEMENT@ application, depending on what you use, you should insert the smart card into the reader, or the PKI USB stick into the USB port on the computer, which will read the data about the card/PKI USB stick holder and ask for the personal identification number (PIN). Following a correct log on, you will access the main menu showing all the transactions you can carry out depending on your level of authorisation.
The main card/PKI USB stick holder authorises or cancels the authorisations granted to all additional holders by an online transaction. The authorisations are defined based on the group of activities or individual activity.
Using of a token
Token is a PIN protected device for identification of the Internet banking user, and its application provides confidentiality of your accounts and safety of transactions. The purpose of a token is to calculate one-time codes to be used upon logging onto the Internet banking and upon authorisation of payment orders given via Internet. Depending on your needs, OTP banka will issue you with the desired number of tokens.
Combining eLEMENT@ smart card/PKI USB stick and token
You can opt for a combination of eLEMENT@ smart card/PKI USB stick and token. In that case, the eLEMENT@ smart card / PKI USB stick always has the highest level of authorisations.